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Key information at a glance
- Disneyland Paris offers both free services and paid extras. Guests staying at Disney Hotels can also use additional services.
- With Extra Magic Time, guests staying at Disney Hotels can access selected areas of the parks before the regular opening time.
- The Disneyland Paris app shows current queue times, opening times and information about shows and parades, as well as helping you find your way around the parks.
- With the Shopping Service, you can have purchases delivered to your Disney Hotel or made available for collection. Baby Switch allows parents to take turns on an attraction without having to queue a second time.
- Paid services include Disney Premier Access, Disney PhotoPass+, pushchair hire, and flowers and decorations for your hotel room.
- For practical problems and specific situations, facilities and services include Baby Care Centres, Lost Property, luggage storage and guest service locations. A pet boarding facility is also available.
Frequently asked questions about services at Disneyland Paris
- Which free services are available at Disneyland Paris?Free services include the Disneyland Paris app, the Shopping Service and Baby Switch. Guests staying at Disney Hotels can also take advantage of Extra Magic Time.
- Which services require an additional fee?Paid services include Disney Premier Access, Disney PhotoPass+, pushchair hire and decorations for your hotel room. The pet boarding facility is also subject to a fee.
- Where can I get help with practical problems at Disneyland Paris?Depending on the situation, you can turn to Baby Care Centres, Lost Property, luggage storage and guest service locations such as City Hall and Studio Services.
Disneyland Paris: Services for guests
Disneyland Paris offers a wide range of services designed to make your visit more enjoyable, relaxed and often more efficient. Many of these services are already included with your Disneyland Paris ticket or can be used flexibly during your stay at no extra cost.
Whether you want to reduce queuing times, have your purchases delivered to your hotel or plan your day more effectively, Disneyland Paris offers services for many different situations. If you’re staying for several days, making targeted use of them can help you get more out of your visit and save valuable time.
The range of services is particularly extensive if you’re staying at one of the Disney Hotels. You’ll benefit from additional perks and can use some services more easily, as many procedures are specifically geared towards guests staying at Disney Hotels.
Alongside these included services, there are optional extras that you can book depending on your needs. These include services that can reduce queuing times or help you capture special memories of your stay. There is also a range of practical assistance available to make your day in the parks easier.
On this page, you can find out which services are available, how they work and which ones are really worthwhile.
These services are available at Disneyland Paris
The services available at Disneyland Paris cover a wide range of areas, from practical help during your visit to options that can help you plan your day more effectively.
To give you a quick overview, the main services are summarised below. We’ve divided them into free services that you can use straight away and optional services that you can book if needed.
Free services at Disneyland Paris
Many services at Disneyland Paris are available at no extra cost. They are either already included with your Disneyland Paris ticket or automatically available during your stay.
These services can help you organise your day more effectively, reduce queuing times or simply make your stay more comfortable. If you know which services are available and use them where they make sense, your visit to Disneyland Paris can be noticeably more relaxed.
Extra Magic Time
With Extra Magic Time, you can enter selected areas of the parks before the regular opening time. This benefit is available to guests staying at Disney Hotels and gives you the chance to experience popular attractions with significantly shorter queues. Especially in the morning, this can give you a real head start over other visitors.
Disneyland Paris App
The Disneyland Paris app is one of the most important tools for your visit. It shows current queue times, helps you find your way around the parks and keeps you up to date with shows, parades and opening times. You can use it to plan your day flexibly and make spontaneous decisions as you go.
You can find more information about the Disneyland Paris app here.
Shopping Service
When you shop in the park, you can have your purchases conveniently delivered to your Disney Hotel or made available for collection. This means you don’t have to carry bags around with you all day and can focus fully on enjoying your visit.
Baby Switch
Baby Switch is ideal for families with young children. If an attraction isn’t suitable for your child, one parent can wait while the other goes on the ride. Afterwards, you simply swap over without having to queue again.
Paid services at Disneyland Paris
Alongside the free services, Disneyland Paris also offers a number of optional services that you can book separately. These are mainly aimed at guests who want to make their stay even more comfortable or take advantage of specific benefits.
Whether you want to reduce queuing times, capture special memories or make use of additional support in the parks, these services give you the flexibility to tailor your day to your own priorities. Which options are worthwhile for you depends largely on what matters most to you and how you plan your trip.
Premier Access
With Disney Premier Access, you can significantly reduce waiting times at selected attractions. You can buy access to a specific attraction or opt for the option that allows you to visit several attractions in a day. This service can save you a lot of time, especially on very busy days.
More information about Disney’s Premier Access
Disney PhotoPass+
With the Disney PhotoPass, you’ll have access to all the photos taken of you during your stay – for example, at attractions or at photo spots with Disney characters. This allows you to conveniently collect your memories and select them at your leisure later on.
Pushchair rental
If you’re visiting with young children or planning a long day in the park, hiring a pushchair can make things much easier. This can be especially helpful on longer days, making your visit feel a little more relaxed.
Flowers & decorations for your hotel room
Special decoration packages allow you to personalise your hotel room, whether for a special occasion or as a surprise. Options range from simple arrangements to more elaborate decorations.
Helpful on-site services at Disneyland Paris
Alongside the better-known services, Disneyland Paris also offers a range of practical facilities that can help with everyday needs during your visit. These services are often less visible, but can be very useful in certain situations.
Whether you’ve lost something, need help with children or simply have a question, you’ll find places to turn to throughout the resort where staff can help you quickly and easily.
Baby Care Center
The Baby Care Centres provide everything you need to care for young children. Facilities include nappy-changing areas, quiet places to take a break and options for warming baby food. For families with young children, these centres are an important place to turn to during a day in the parks.
Lost and Found Office
If you’ve lost something in the park, you can contact the Lost Property Office. Many lost items are handed in there and can be collected later. It’s worth checking as soon as possible, as lost property is often registered quickly.
Luggage storage
If you’re arriving with luggage or want to spend some more time in the park on your departure day, you can leave your luggage in secure storage. This gives you more flexibility and lets you enjoy your day without having to carry it around with you.
Guest service locations
Guest service locations such as City Hall in Disneyland Park or Studio Services in Disney Adventure World can help with questions about your stay. You can get assistance with problems, information about available services or help in specific situations.
Magic Card
As a guest at a Disney Hotel, you’ll receive a Magic Card, which serves several purposes during your stay. It acts as your room key and park ticket, and you can also use it to charge purchases to your room. This brings several important functions together on a single card.
Useful information about the Magic Card
Pet boarding
If you’re travelling with your pet, you can use the pet boarding facility at Disneyland Paris. Your pet will be looked after there while you’re in the parks, allowing you to enjoy your day without having to worry about its care. This service is subject to a fee and should be planned in advance.
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