Disneyland Paris for visitors with disabilities

Visiting Disneyland Paris with a disability or temporary impairment

• Hotel
  When you arrive at the hotel, it’s best to mention your disability at check-in so that staff are aware of your needs and can provide any assistance you may require during your stay.
  As there are few sockets in the rooms, you should bring extension leads and plug adaptors if you need them, as the hotel cannot usually provide these.
• Tickets
  Guests with disabilities also need a ticket for Disneyland Paris. However, you can get a 25% discount with a severe disability ID card. You can now book discounted tickets for yourself and your companion online. On the day of your visit, you must present your severe disability ID card at the ticket counter. This proof is required for admission to the parks. Without a valid severe disability ID card, you will not receive the discount and will have to pay the difference between the discounted price and the standard day ticket price.
  You can buy tickets with a 25% discount here: Disneyland Paris tickets for guests with disabilities.
• Annual passes
  Guests with disabilities can also purchase an annual pass with a 25% discount, just as they can with day tickets.
  However, if you want the discount on your annual pass, you must buy it directly at the park, as you need to present your severe disability ID card. If you don’t need the discount, you can also buy your pass online.
  If you always visit Disneyland Paris with the same companion, you can also buy them an annual pass with a 25% discount. However, you will then no longer be able to get discounted day tickets for your companion. You therefore need to decide whether you would prefer an annual pass for your companion or discounted day tickets during the validity period of your own annual pass.
• City Hall, Studio Services, Hotel Concierge & Co
  Your first stop in the park should be City Hall (Disneyland Park), Studio Services (Disney Adventure World), the relevant ticket offices or the concierge at your Disney Hotel. Here, you can apply for a Priority Card or Easy Access Card, or collect one if you have already applied in advance.
  You can also pick up the guide for guests with disabilities, which provides information about access to the individual attractions. For example, it tells you whether an attraction has steps, whether it is wheelchair accessible or whether it is suitable for people with epilepsy.
  This guide is very useful, so it’s worth keeping it in your bag throughout your visit.
  Tip: You can download the guide here. It provides plenty of useful tips for planning your trip and means you’ll have less information to take in once you arrive.
• Priority Card
  The Priority Card is intended for guests with disabilities who can provide appropriate official proof. By presenting your severe disability ID card, you can get priority access to attractions, shows, Disney Character Meet 'n' Greets, restaurants and shops. Up to four people can accompany the cardholder at attractions, and up to two at shows and parades.
  Your access card will be colour-coded according to your level of independence and your ability to reach an exit safely in the event of an evacuation. To determine this, you must complete a questionnaire either online in advance or at the park with a Cast Member.
• Easy Access Card
  The Easy Access Card is for guests with a recognised long-term medical condition. To obtain one, you need an original medical certificate from your doctor, written in English or French and no more than three months old. 
  With the Easy Access Card, you and up to four companions can get priority access to attractions through a reservation system. You won’t be admitted immediately, but you’ll be given a time slot to return to the attraction without having to queue in the regular waiting area. You can explore the parks freely while you wait, but you cannot hold more than one reservation at a time.
• Wheelchair hire
  You can hire a wheelchair in both parks.
  Just inside each park entrance, you’ll find the ‘Stroller and Wheelchair Rental Point’, where guests with mobility difficulties can hire a manual wheelchair for the day. You will usually need to return it when you leave the park. However, if you ask a Cast Member at the rental point, you may be allowed to take the wheelchair outside the park to reach your hotel or Disney Village.
  Wheelchair hire costs approximately €10 per day, plus a €75 deposit.
  The hire fee is waived for holders of certain annual passes, although the deposit is still required. In this case, you simply need to have your annual pass scanned at the rental point each day you need a wheelchair.
• Special access points
  Access to attractions:
  Every attraction has a dedicated access point for guests with disabilities. These are clearly signposted. They are usually located at the regular exit or near the Premier Access entrance. Just look out for the wheelchair symbol!
  Access restrictions:
  At some attractions, you need to arrange a time to return for admission. This is for safety reasons, as some rides usually allow only one guest with a disability at a time. The emergency control centre must also be informed so that staff can prepare for a possible evacuation.
  Access to shows and parades:
  The Priority Card gives guests with disabilities access to designated areas for shows and parades.
  - at Town Square, opposite City Hall
  - at Central Plaza, on the flower island between the entrances to Frontierland and Adventureland
  - opposite the Royal Castle Stage, with access opposite the Annual Pass Office
  - in Fantasyland, directly beside the gate where the parade enters the park
  These areas will also be marked on a park map and explained to you when you collect your Priority Card from City Hall or Studio Services.
• Toilets
  You’ll find an accessible cubicle in every toilet block.
  If you need more extensive care, please speak to the Cast Members at the first aid centres.
• First aid and medication
  Both theme parks and Disney Village have a first aid centre where trained staff can provide assistance in emergencies.
  If you need medication that has to be kept refrigerated, for example, you can leave it at a first aid centre for safe storage.
  It’s best to bring your medication in a labelled Tupperware container so that it can always be clearly identified.
  If you need additional medication, you can have it delivered through the medication service for a fee, or visit the pharmacy in Val d’Europe to buy it yourself.
  If you need additional equipment, such as an electric bath seat, please contact your hotel before your stay.
• Assistance
  If you need help getting on or off rides, make sure you have a suitable companion with you. Cast Members are not permitted to assist with boarding or disembarking for insurance reasons.
  They carefully secure wheelchairs on rides and are very helpful within the limits of what they can do, making every effort to ensure your stay is as magical as possible.
• Shopping
  All shops are generally accessible, but when they get busy, it can be difficult to move through the crowds and browse the merchandise. This is particularly true of the shops on Main Street.
  It’s a good idea to do your shopping early in the morning, when the shops are still quiet and you can browse at your leisure. Alternatively, you can visit larger shops such as the World of Disney Store in Disney Village.
• Restaurants
  All restaurants are generally accessible. However, not every area of a restaurant can necessarily be reached in a wheelchair. For example, wheelchair users cannot be seated at the tables by the water at Captain Jack’s Restaurant des Pirates.
  To ensure that a table with enough space is available, you should book in advance and mention your requirements, particularly on busy days.
  You can do this before your trip through the reservations hotline, or at the hotel reception, City Hall or Studio Services once you arrive.
  Guide dogs and other assistance dogs are welcome in all restaurants at the resort.
  If you need special food or have to follow a particular diet, it’s best to mention this when booking or when you arrive at the restaurant.
  The Disneyland Paris Food and Allergy Guide contains plenty of useful information to help you plan your visit. Our travel guide also provides information about eating with food allergies and eating with coeliac disease at Disneyland Paris.
• Parking
  If you show a Blue Badge or a severe disability ID card at the car park entrance, you will be directed to the Winnie the Pooh car park. This is a section at the front of the main car park, so the walk to the parks and Disney Village is slightly shorter. Parking charges apply unless you are staying at one of the Disney Hotels or hold an annual pass.
• Hotel–Park Transfer
  The shuttle buses between the hotels and parks are similar to modern public buses in Germany, so boarding in a wheelchair should be possible.
  However, they can get quite crowded at peak times, particularly when the parks open and close, and it may be difficult to find enough space.
  You can ask a Cast Member to arrange a special minibus designed to transport wheelchair users.

Accessible accommodation: Disney Hotels make it possible

Disneyland Paris caters for a wide range of needs, and the same applies to the official Disney Hotels. If accessibility, short distances and a consistent Disney atmosphere are important to you, you’ll find ideal conditions here. All hotels offer specially adapted rooms, accessible entrances and facilities designed to meet specific needs. Their central location means you can stay in the Disney Bubble throughout your visit, with short walks to both parks and Extra Magic Time in the morning.

• If you want to stay close to the parks and enjoy maximum comfort:
  Disneyland Hotel – this legendary 5-star hotel right at the park entrance offers accessible rooms, spacious lifts and the shortest route to the attractions.
• If you’re looking for modern design and excellent accessibility:
  Disney Hotel New York – The Art of Marvel – an urban deluxe hotel with wide corridors, lifts on every floor and an ideal location on Lake Disney, just a few minutes from the parks.
• If you prefer lake views and a peaceful atmosphere:
  Disney Hotel Newport Bay Club – a nautical-themed resort with accessible rooms, wheelchair-accessible paths and a shuttle service to the parks.
• If you’d like to combine comfort with peace and quiet in natural surroundings:
  Disney Sequoia Lodge – a cosy hotel on Lake Disney with accessible rooms in the main building.
• If you appreciate themed hotels with a straightforward layout:
  Disney Hotel Cheyenne – a carefully designed Wild West-themed hotel with ground-floor rooms in selected buildings and a shuttle service to the parks.
• If you’re looking for a particularly affordable hotel that’s easy to find your way around:
  Disney Hotel Santa Fe – a colourful, Cars-themed hotel with accessible rooms in the main areas and a direct bus service to the parks.
• If you prefer a quieter, more independent stay:
  Disney Davy Crockett Ranch – some log cabins are accessible, with parking directly outside the accommodation. Ideal for visitors with their own vehicle.

Tip:
Make sure you contact your chosen hotel and discuss your individual needs with a Cast Member. This will help you choose the hotel that best suits your needs.